1. An example of a trade off is a company who decides that they will choose to center their operations and products around quality, as opposed to price. T/F
2. Automating some activities at a nonbottleneck resource simply increases the amount of idle time for that resource without making the process more efficient. T/F
3. A machine with the most output is an example of a bottleneck in the supply chain, T/F
4. The servicescape captures the environmental dimensions of a facility that influence the behavior of both customers and employees. T/F
5. A pooled queue system improves system performance by having more servers. T/F