You are the Procurement Manager of an organisation that is reviewing the performance measures for the sourcing and procurement process.
a) Describe the key performance indicators that should be used to monitor the overall performance of the process. Give your reasons for the selected measurements.
b) Evaluate how information technologies have been applied to ensure sourcing and procurement effectiveness.
c) One of your organisation's contracts is on the brink of collapse due to a major dispute with a key supplier. Discuss the method you would use to recover the contract from the current situation and what remedies you could consider in the event of a breach of contract.