1. A complex sentence is one characterized by
a. two independent clauses joined by a coordinating conjunction.
b. a single subject and a single predicate plus any modifying phrases.
c. two or more independent clauses along with all modifying phrases.
d. an independent clause and one or more dependent clauses related to it.
2. When you need to inform stakeholders that your company is having serious problems
a. the best approach is to leak the news to the press rather than make a public announcement.
b. minimize the bad news by presenting it in as favorable a light as possible.
c. use the direct approach.
d. use as many hedging words as possible.
3. When writing letters to businesspeople in other countries, you should
a. use an informal, friendly tone.
b. keep your sentences and paragraphs long.
c. be vague and general in your wording.
d. make generous use of transitional words and phrases.
4. When responding to a customer complaint about one of your company''s services, you
a. soften the situation with excuses such as 'Nobody's perfect' or 'Mistakes will happen.'
b. use a generous, grudging tone.
c. use a standard form letter, with blanks left for filling in unique information in neat handwriting.
d. avoid blaming a specific individual or department for the problem.