Question: 1. A cause-and-effect diagram is used to identify the possible causes of defects. Draw a CE diagram for the following situations:
a. Your car doesn't start in the morning.
b. You received a low grade on your last exam.
c. A student fails to graduate from college.
2. It has been said that Six Sigma is a metric, a process for improvement, and a philosophy for managing a business. Explain these different perspectives.