1. A __________ occurs when managers lump everyone together around the average, or middle, category; this gives the impression that there are no very good or very poor performers on the dimensions being rates.
a. personal bias error
b. recency error
c. halo error
d. leniency error
e. central tendency error
2. The typical reward systems of organizations emphasize __________.
a. a mix of intrinsic and extrinsic rewards
b. only intrinsic rewards
c. only extrinsic rewards
d. only intrinsic rewards for high-level positions
e. only extrinsic rewards for high-level positions