1. What is a queuing system?
2. What is an arrival process? Describe the most common arrival process used in practice.
3. Describe the standard assumptions for the serving characteristics in a queuing system.
4. What is meant by operating characteristics? What do they measure?
5. Explain the following terms:
a. Calling population
b. Reneging
c. Jockeying
d. Balking
e. Queue discipline