1) The view that defines quality as the goodness of a product is referred to as the _____ definition of quality.
a. user-based
b. transcendent (Correct)
c. incidental
d. imminent
2) The _____ perspective is based on the presumption that quality is determined by what a customer wants.
a. user-based (Correct)
b. value-based
c. judgmental-based
d. manufacturing-based
3) Conformance to specifications applies to which quality definition?
a. User-based
b. Product-based
c. Manufacturing-based (Correct)
d. Value-based
4) Which of the following is a criticism of the product-based definition of quality?
a. Quality is often mistakenly assumed to be related to price. (Correct)
b. Not all products are fit for use.
c. Consumers frequently confuse products with services.
d. Quality cannot be defined precisely; you just know it when you see it.
5) The _____ definition of quality is that it is a function of a specific, measurable variable and that differences in quality reflect differences in quantity of some product attribute.
a. manufacturing-based
b. product-based (Correct)
c. value-based
d. user-based