1. Suppose that customers arrive at a Poisson rate of one per every 12 minutes, and that the service time is exponential at a rate of one service per 8 minutes. What are L and W?
2. Suppose that it costs cμ dollars per hour to provide service at a rate μ. Suppose also that we incur a gross pro?t of A dollars for each customer served. If the system has a capacity N, what service rate μ maximizes our total pro?t?