1. Service personnel must be aware of the degree of social distance desired by their customers. Explain
2. As a restaurant manager, your attention is called by a server to a booth of four men who are talking loudly, using profanity, and appear to be belligerent. How would you handle the situation?
4. Eye contact is particularly important in patron relations. Explain
7. What are three phrases suitable for use by a hostess in greeting patrons? What are three phrases for saying good-bye to them?