1. Model - Draw a model of how the doctor visit business process described in the voice thread presentation should work. Feel free to draw this in powerpoint or on a piece of paper and paste that image here.
A. Automate - prepare instructions
B. Manage are you going to use a BPM software package, and if so, which one would you use and why?
C. Monitor - How will you monitor this process?
D. Optimize are there any areas you can see that may be problematic?