1. List two ways that you could begin a direct inquiry letter that asks many questions.
2. What three elements are appropriate in the closing of a request for information?
3. What is a claim letter? Give an original example.
4. What are the three goals of a writer of an adjustment letter?
5. Why do some companies comply with nearly all claims?
6. What information should the opening in a letter of recommendation include?
7. The best goodwill messages include what five characteristics?