1. How successful is Shouldice Hospital?
2. How do you account for its performance?
3. As Dr. Shouldice, what actions, if any, would you take to expand the hospital's capacity?
4. What changes would you recommend and how would you implement them?
Analysis Tip: There is a bottleneck at Shouldice Hospital. Creating a service map of the operation will allow you to identify each of the resources required to deliver the service. Checking the capacity of each of these resources will help you identify the bottleneck.