1. How can social software enhance communication?
2. How can social bookmarking and social cataloging help in an organization's knowledge management efforts?
3. What is a wiki? Why would an organization want to implement a wiki?
4. Explain what is meant by crowdsourcing and how the web is enabling this form of collaboration. 5-10. How can organizations use social networking to connect with their customers?
5. Why is organizational culture an important factor in enterprise-oriented social media initiatives? 5-12. Why can social media be both a blessing and a threat for organizations?