Test: essay questionsare very important attached power points!for the test
Question 1: Organizing a. is the second basic managerial function; it follows planning and decision making. b. involves shaping the organization over time and is never truly finished. c. involves grouping activities and resources. d. can help the organization be flexible. e. All of these choices
Question 2: Which of the following is NOT a part of the organizational structure? a. Decision making b. Designing jobs c. Establishing reporting relationships d. Distributing authority among jobs e. Grouping jobs
Question 3: ____ is the determination of an individual's work-related responsibilities. a. Organization structure b. Organization design c. Job design d. Departmentalization e. Delegation
Question 4: The extent to which workers know how well they are doing in their jobs is called a. autonomy. b. compensation. c. evaluation. d. feedback. e. sensing.
Question 5: Air traffic controllers must focus on every task at hand. They know many people's lives are counting on them. They have a. autonomy. b. feedback. c. task significance. d. skill variety. e. task identity.
Question 6: ____ is the grouping of jobs into some logical arrangement. a. Specialization b. Departmentalization c. Job rotation d. Delegation e. Job design
Question 7: ____ departmentalization has the advantage of reducing the number of skills a manager must possess. a. Location b. Customer c. Sequential d. Functional e. Product
Question 8: Procter & Gamble is departmentalized, in part, on the basis of product. Which of the following characteristics would you expect to find at Procter & Gamble? a. High levels of functional specialization b. Narrow range of skills in each department to enhance supervision c. A dual command structure d. Slow and bureaucratic decision making e. More effective evaluation of the performance of individual products or product groups than with functional departmentalization
Question 9: Hospitals have sections devoted to senior citizens (geriatric wards), children (pediatric wards), cancer patients (oncology wards), heart patients (coronary units), etc. From this information alone, you would say that hospitals use ____ departmentalization. a. product b. function c. location d. customer e. sequence
Question 10: Span of management is the a. extent to which authority is delegated at the individual level. b. extent to which authority is systematically delegated to middle and lower levels of management. c. number of subordinates reporting to a particular manager. d. process of grouping jobs according to some logical pattern. e. number of managers assigned to a department.
Question 11: A wide span of management produces a. a flat organization. b. multiple layers of management. c. a parallel organization. d. a horizontal organization. e. a vertical organization.
Question : Sailaja manages a department with few standard procedures. Members are located in various parts of the state, but they are well connected electronically. The department performs tasks requiring a great deal of interaction between manager and subordinates. When structuring this department, what should she do to most effectively supervise its activities? a. Use a narrow span of control b. Create a flat organization c. Use a high degree of decentralization d. Use functional departmentalization e. Limit delegation as much as possible
Question 12: ____ is the systematic retention of power and decision-making authority by top management. a. Decentralization b. Delegation c. Specialization d. Job design e. Centralization
Question 13: What would most likely cause an organization to decentralize? a. The need to make decisions that could cost the company millions of dollars b. A large number of new and untested middle managers c. A dynamic or complex environment d. A corporate culture that believes that all important decisions must be made by top-level managers e. Strong leadership at top levels
Question 14: The primary reason for coordination in organizations is a. due to the interdependence of work units and groups. b. due to the need to foster more delegation. c. due to the requirement for centralized decision making. d. to keep the organizational structure as flat as possible. e. to break the organization's overall task into its component parts.
Question 15: The activities of a hospital depend on information sharing between admissions, nurses, doctors, the laboratory, pharmacy, and housekeeping. What level of interdependence is this? a. Pooled b. Reciprocal c. Functional d. Hierarchical e. Sequential
Question 16: Functional authority is a. formal authority given to staff. b. an effective way to use staff positions. c. related to the expertise of staff. d. used to help maintain the chain of command. e. All of these choices
Question 17: According to the text, what is probably the most effective way to use staff positions? a. Give them line authority b. Give them the authority to use compulsory advice c. Give them functional authority d. Put them directly in the chain of command e. Give them staff authority
Question 18: Organization ____ refers to the manner in which an organization's structural components are arranged to manage the total organization. a. design b. structure c. development d. behavior e. management
Question 19: Which of the following statements is NOT an accurate reflection of the relationship between organizations and organization design? a. Organization design is used to manage the total organization. b. Once an organization is designed, the organization changes little. c. Organization design for large organizations is extremely complex compared to that for smaller organizations. d. Organization design is the overall pattern of the structural components that make up an organization. e. Organization design is influenced by many of the same factors that influence an organization's structure.
Question 20: Which of the following statements does NOT describe a shortcoming of bureaucratic organizations? a. With bureaucratic organizations, social processes are ignored. b. Organizational efficiency is reduced in a bureaucratic organization. c. There is extensive use of division of labor in a bureaucratic organization. d. With bureaucratic organizations, assumptions about employee loyalty are unrealistic. e. Bureaucratic organizations tend to be rigid and inflexible.
Question 21: Which of the following statements comparing System 4 and Weber's bureaucracy is MOST accurate? a. Both neglect the goal of organizational efficiency. b. Both tend to be flexible and fluid. c. Both are universal approaches to organization design. d. Both developed from the classical school of management thought. e. Both support design based on the current environment.
Question 22: Which of the following is NOT a characteristic of organic organizations? a. Open communication b. High level of specialization c. Low level of standardization d. Cooperation e. Unstable external environment
Question 23: Which of the following is NOT one of the stages of the organizational life cycle? a. Maturity b. Decline c. Youth d. Birth e. Midlife
Question 24: A portfolio approach will influence organization design by determining the a. number of SBUs. b. autonomy of the SBUs. c. production quotas of the SBUs. d. human resource policies of the SBUs. e. technology utilized by the SBUs.
Question 25: Which of the following strategies would generally follow a bureaucratic design? a. Prospector b. Analyzer c. Defender d. Reactor e. Inspector
Question 26: Kraft Foods Inc. wanted to buy Cadbury, and sell its Maxwell House and Oscar Mayer units. What form of organization design is appropriate for Kraft? a. Conglomerate (H-form) b. Divisional (M-form) c. Functional (U-form) d. Matrix e. Hybrid
Question 27: A divisional (M-form) organization design is characterized by all of the following EXCEPT a. product departmentalization. b. divisional vice presidents. c. required cooperation between divisions. d. divisional autonomy. e. an opportunity for coordination of activities and shared resources.
Question 28: A(n) ____ organization is one that has little or no formal structure. a. team b. hybrid c. nonfunctional d. virtual e. e-created
Question 29: A ____ organization works to facilitate the lifelong learning and personal development of all of its employees while continually transforming itself to respond to changing demands and needs. a. divisional (M-form) b. learning c. team d. virtual e. functional (U-form)
Question 30: ____ is defined as substantive modification of any part of an organization. a. Organization development b. Organizing c. Organization change d. Organization implementation e. Organizational structure
Question 31: Microsoft and Sony improved the graphics on their video game platforms. But Nintendo chose to make the new control for the Wii game console similar to a TV remote instead of filling it with buttons and triggers that intimidate non-gamers. Nintendo chose a. reactive change. b. unfreezing. c. planned change. d. refreezing. e. a change agent.
Question 34: Maytag is not a company known for its secrecy, but when it began developing what it considered to be a revolutionary high-efficiency washing machine, it needed to make sure that no word of its innovation got to its competitors before the product was introduced. Employees were asked to plan how the company could maintain this needed secrecy. Once plans were created, employees were involved in their implementation. This change in organization culture was made acceptable to its employees through the use of a. force-field analysis. b. facilitation. c. education and communication. d. participation. e. institutionalizing the change.
Question 35: ____ is a method for overcoming resistance to organization change. a. Centralization b. Automation c. Management by exception d. Departmentalization e. Force-field analysis
Question 36: Which of the following is NOT an example of an organization change produced as a result of changing people? a. Changing skill levels b. Installing a new incentive system c. Changing organizational culture d. Informing and educating the workforce e. Trying to eliminate adversarial relationships
Question 37: The reengineering of an organization involves a. business process change. b. potential major gains in service capabilities. c. changing all aspects of a business. d. the expenditure of cost and/or time. e. All of these choices
Question 38: Organization ____ is a planned effort that is organization-wide and managed from the top. It is intended to increase organizational effectiveness and health through planned interventions in the organization's processes using behavioral science knowledge. a. change b. design c. development d. theory e. behavior
Question 39: A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. a. sponsor b. venture capitalist c. informational leader d. product champion e. transformational leader
Question 40: Those activities directed at attracting, developing, and maintaining an effective workforce are called a. recruiting. b. selection. c. employee relations. d. labor relations. e. human resource management.
Question 41: Title VII of the 1964 Civil Rights Act did NOT prohibit discrimination on the basis of ____. A later act prohibited it. a. age b. race c. gender d. color e. national origin
Question 42: Which of the following actions would violate the intent of the Equal Pay Act? a. Refusing to hire women b. Paying a man more than a woman doing the same job because he had worked for the company longer than she c. Paying a man more than a woman doing the same work simply because he has qualifications she does not have d. Paying a woman less than a man doing the same work because she is the second wage earner in a dual-career family e. Using performance differences as justification for pay differences between men and women doing the same job
Question 43: Which of the following is a selection technique? a. Tests b. Interviews c. Assessment centers d. Application blanks e. All of these choices
Question 44: Interviews are sometimes poor predictors of success because of a. stress. b. structure. c. less structure. d. personality assessment. e. personal biases.
Question 45: Perhaps the most important consideration in developing a training plan is to a. select who will be trained. b. select the method of training to be used. c. determine the training budget. d. hire the trainer. e. select the content.
Question 46: Your company uses a performance evaluation device that contains an item that looks like Table 1. What kind of evaluation device is this?
a. Behaviorally-anchored rating scale b. Ranking scale c. Graphic rating scale d. Equal interval rating scale e. Special test scale
Question 47: Employers are required by law to provide their employees with ____, a benefit. a. employer-funded pension funds b. workers' compensation c. health insurance d. retraining for laid-off workers e. life insurance
Question 48: Some employers have instituted a(n) ____. This allows employees, within limits, to choose a benefit package that best suits their own needs. a. incentive pay system b. performance appraisal system c. all-salary compensation system d. select plan e. cafeteria benefits plan
Question 49: ____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship. a. Negotiation b. The grievance procedure c. Collective bargaining d. Certification e. Arbitration
Question 48: When labor disputes go to final and binding arbitration, arbitrators a. evaluate the management point of view to determine if it is correct. b. listen to both sides of the case. c. listen to the union point of view to decide if they agree with it. d. are selected by the union. e. are selected by management.
Question 49: Advantages of contingent workers include all EXCEPT a. flexibility. b. wage reduction. c. benefit reduction. d. performance improvement. e. reduced need for career planning.
Essay Section Answerany one of the following four questions.
Question 1: What are the basic elements of organizing?
Question 2: Briefly describe the matrix form of organization design. List its advantages and disadvantages. This structural form is most likely to be used under what conditions?
Question 3: Define the term reengineering. Discuss why an organization might need to engage in it.
Question 4: List four techniques that managers can use to make the most effective use of contingent and temporary workers.