1. ___ is the process of designing a product for efficient production at the highest level of quality
process improvement
design for manufacturablility
design for environment
kaizen
2. Research on employee satisfaction has demonstrated that:
ES is unrelated to customer satisfaction
ES is positively related to customer satisfaction
ES is negatively related to customer satisfaction
ES is related to customer satisfaction firms
3. The productive phase of a teams life cycle is in the ___ stage
storming
norming
performing
all of the above
4. ___ selected the members of six sigma project teams
Master black belts
black belts
champions
green belts