Introduction to Quality Function Deployment (QFD)
QFD is the acronym for quality function, deployment, a customer driven methodology that originated in Japan in 1060s 1970s, QFD is essentially a structured team based approach of capturing and deploying the voice of the customer. The work quality in QFD denoted what a customer perceives as quality and thus refers to the customer s requirements.
QFD is customer driven is uses the customer requirements and prioritization to derive the functions that the product shall have and determines how these function are made available. Every function provided by the product is based on some customer requirement and the relationship between the deployments and the requirement is depicted as a matrix.
The QFD methodology uses:
QFD translates into broad step as:
So QFD keeps its focus on the customer requirements by ensuring that all functions and technical specification are derived from and can be related to customer requirements.
So QFD is considered one of the most effective means of making reliable and competitive products and is a corner stone for TQM and six sigma. It is suitable for design of competitive products.QFA defines an understanding of what is valuable to the customer and then deploys these values throughout the engineering process.QFD defines three types of requirements.
After defining such requirements of the QFD three types of deployments are also discussed with the customer during meeting.
During each of three deployments, the criticality of each requirement with respect to the goal of the e software is determined. So a value analysis is performed to determine the relative importance of the requirements. So requirements are typically prioritized based on cost. Dependency and use needs.
In addition, a customer voice table is made to fill up its entries; QFD uses customer interviews and observations, surveys and examination of historical data as raw data, which are translated into the voice table entries. This table is reviewed by the customer itself. As with any other team methodology, QFS works best if it has management commitment and also the commitment of the team gathering the requirements.
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