This is often resorted to by the management for messages that are lengthy and have to be made permanent. It is also undertaken when oral communication cannot reach each and every person concerned, either due t a large number of communications or due to long geographical distances between the sender and the recover. Written communication includes written words, graphs, charts, manuals, reports, diagrams, pictures, letters, circulars, etc.
Advantages of written communication
a) It is accurate and precise.
b) It can be repeatedly referred to.
c) It is a permanent record.
d) It is a legal document.
e) It facilitates the assignation of responsibilities.
f) It has a wide access.
Limitation of written communication
a) It is time-consuming
b) It is costly.
c) Quick clarification is not possible.