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Quality

Define the term Quality and what are its basic needs ?

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Quality is like beauty which is in the eye of the beholder and it is very difficult to quantify and define the Quality.

Quality – the  totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs (Ken Homes: Total Quality Management)

  •  Quality equals excellence
  •  Products and services meet expectations
  •  Products and services are reliable
  •  Products and services are consistent 
  •  Products and services conform to acceptable standards
  •  Quality must be seen from the viewpoint of both the producer and the consumer 

 

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