I.T outsourcing
Introduction
Information technology (IT) outsourcing is the outsourcing of the information technology and systems operations to a suitable third party technology solutions provider. Companies outsource their IT development and management tasks to vendors to achieve benefits such as financial savings, technical capabilities and market place agility. The regular advantages of outsourcing such as focus on the core competency, cost and quality are the driving factors for IT outsourcing as well. Financial savings is a crucial driver for the IT outsourcing as in the case of the business process outsourcing (BPO) and customer service outsourcing (CSO). According to a survey conducted by the INS, a business and technology consulting and software solutions firm, lower cost was the most vital reason given by the respondents for choosing the outsourcing option for IT infrastructure services. The survey findings, which were released in. IT outsourcing is a rapidly growing industry, data monitor and Everest consulting have estimated the global IT outsourcing market to be worth USD 163 billion in 2004, showing a growth of 37 percent over the 2003 figure of USD 119 billion. Growth has estimated that the overall spending in the global IT outsourcing market will touch USD 253.1 billion in 2008. Large players have a huge share in the IT outsourcing market, through it has decreased from 2003 to 2004.