--%>
Assignment Help - homework help

Goal programming model

Write an article on Goal programming model to address the selection of the best group of quality control instruments in designing a quality control system for service organizations.

E

Expert

Verified

Schniederjans and Karuppan had developed a goal-programming (GP) model to address the selection of the best group of quality control instruments in designing a quality control system for service organizations. Their simple scoring method was highly susceptible to the bias introduced by the initial solution and there are chances to adjust this bias and fix upon initial points. However, this method lacks consistency in results since individuals, being humans, alter their mind through reconsideration or process of learning. Analytical Hierarchical Process (AHP) has been recommended by Schniederjans and Karuppan to obtain initial estimate of priorities and accurately rank the importance of quality measures. Badri (2001) followed their recommendation and demonstrated how limitations in decision-making involving the selection of quality control instruments could be easily overcome by combining the AHP and GP models.

Badri (2001) employed the combined AHP-GP model for a large department store in evaluating seven alternatives to design a quality control system for customer data collection purposes. Initially the AHP was used as a stand-alone model. The five decision criteria included were reliability, responsiveness, empathy, assurance and tangibles and decision alternatives included large-scale mail survey of known customers, large-scale telephone survey of known customers, personal interviews while shopping, open-ended comment cards, point of purchase surveys to measure employee service delivery and product-line service delivery and small-scale telephone surveys of known customers. Pair wise comparisons between alternatives and criteria results in a matrix, which on application of right eigenvector method and synthesization, gave the priorities of those alternatives. Responsiveness and large-scale telephone survey of known customers obtained the highest ranks and preferences.

While using the combined model, the resource limitations like budgetary constraints, labor constraints were included in the model. The objective function minimized the estimated cost, management hours and employee hours and AHP was employed to determine the weights of the decision alternatives along the five criteria. The equations were generated and the model was solved using the LINDO software. The combined model gave importance to three criteria namely responsiveness, reliability and assurance and chose four alternatives namely point of purchase survey to measure employee service delivery, open-ended comment cards, small-scale telephone survey of known customers and large-scale mail survey of known customers. This result was contradictory to the AHP model.

The combined model thus gave a thorough decision process wherein it included completeness and non-bias nature of pair wise comparisons. The other major advantage of this model is consistent decision making. In addition, the drawbacks of GP were avoided. This method serves to be a favorable tool for the management of the department store, however the model must be refined continuously according to customer tastes and include any other resource constraints, if any.

   Related Questions in Financial Accounting

  • Q : Major reasons of current account

    In contrast to the U.S., Japan has observed constant current account surpluses. What would be the major reasons for such surpluses? Is it advantageous to have constant current account surpluses?

    		•
  • Q : Define Fixed Overhead Variance Give a

    Give a short introduction about the term ‘Fixed Overhead Variance’?

    		•
  • Q : Small talk Define small talk and

    Define small talk and discuss its role in developing the relationship.

    		•
  • Q : Recommended action for GM to manage its

    General Motors exports the cars to Spain however the strong dollar against the peseta, hurts the sales of GM cars in the Spain. In Spanish market, GM faces the competition from the French and Italian car makers, like Renault and Fiat, whose currencies stays stable wit

    		•
  • Q : Variants of basic interest rate and

    Discuss briefly some of the variants of the basic interest rate and currency swaps.

    		•
  • Q : Define Income Statement How to do

    How to do income statement = from the revenues we will deduct all the expenses related to that period to get the income or loss. When the revenues are more than the expenses then it is income and when the expenses are more than the revenues then it is

    		•
  • Q : Finalization of Accounts What does the

    What does the term Finalization of Accounts mean?

    		•
  • Q : Flexible and fixed budgets Give a brief

    Give a brief contrast between flexible and fixed budgets?

    		•
  • Q : Report on Business memo analyzing

    Write a Report on Business memo analyzing monthly sales of a company. Try to explain it with graphs.

    		•
  • Q : Digital Image Processing Homework Using

    I am just trying your services to get one very small project done for Digital Image Processing Homework Using Matlab.I need the code and the approach of the code.The Homework is :A. Import a color image.B. Convert color image to gray-level image.C. create

    		•