Define Front of the house-Excursionist-High-touch service

Question

Give a brief introduction about the following term: Front of the house, Excursionist, High-touch service?

Answer 1

• Excursionist – This word is employed for the impermanent visitors, who do not even stay for twenty-four hours in a hotel.

• Front of the house – This word is employed for the employees who are straightly involved in giving services to the guests in the hotel. For illustration: bellboys, receptionist, gatekeeper, and so on.

• High-touch service - These are those services that are already prepared however the customer receive it only when he desires. For illustration: fast food, room reservation, printed information, housekeeping service, and so on.