Define Front of the house-Excursionist-High-touch service
Give a brief introduction about the following term: Front of the house, Excursionist, High-touch service?
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• Excursionist – This word is employed for the impermanent visitors, who do not even stay for twenty-four hours in a hotel.
• Front of the house – This word is employed for the employees who are straightly involved in giving services to the guests in the hotel. For illustration: bellboys, receptionist, gatekeeper, and so on.
• High-touch service - These are those services that are already prepared however the customer receive it only when he desires. For illustration: fast food, room reservation, printed information, housekeeping service, and so on.
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1. Debbie is the purchasing manager of the Campus Bookstore at Queen's University. Every year in March she needs to plan on the number of 'Graduation Rings' the Bookstore should stock. The "Graduation Rings' are specialty rings made by Ti
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