Dealing with angry customer
Briefly state a time when an employee faced with an angry customer and how to deal with it?
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Nobody goes via a retail career devoid of having to deal with some angry (and at times irrational) customers. Though, retail is the customer service industry and they will wish to see that you are capable to remain peaceful and deal with the complaint according to the standard protocol.
Explain the opportunities of a company for competitive benefit.
What are the methods to accomplish a cost benefit?
Explain briefly the term vouching?
Briefly describe the four main regions that contribute to the risky shift phenomenon?
What are the divestiture strategies to aim at retrenching a narrower diversification origin?
Briefly describe the word Horizontal chart?
What is the strategy facilitating for motivational practice?
what is the difference between the narrow and wide span of control?
what are the advantages and disadvantages for the rate of return method and competitive methods for pricing techniques?
What do you understand by the term Conceptual skill?
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